FORMATIVE TEST : OFFERING EXPRESSION

For number 1-5,answer the question by choosing the right answer!

Surya   : “Good morning.How may I help you?

Don     : “Yes,I’d like to make a withdrawal from my saving account and cash a  check.”

Surya   :” Certainly Sir,Please complete this withdrawal slip,with your name,account number and amount of withdrawal.”

Don     :” There you go.”

Surya   :Thank you.How would you like that?”

Don     :” Could I have two hundreads,two fifties,and the rest in twenties?”

Surya   :” Here you are,I need you to endorse the back of the check you want to cash and I,II Need to see an ID.”

Don     :” No proble.”

Surya   :” Will that be all today?”

Don     :” Yes,That will do it.Thanks.”

Surya   :” You’re welcome,Sir . Have a pleasant day.”

 

1. Where is the location of the conversation above?”

a. Bank 

b. Hotel

c. Restaurant

d. Harbour

e. Bus Station

 

 

2. What will be done by Don?

a. Saving a money

b. Withdrawal the money

c. Making an account

d. Making a deposit

e. Take money

 

3. How may I help you?

The sentence above is included in the expression of..

a. making an offer

b. accepting the offer

c. refusing the offer

d. asking an opinion

e. giving the opinion

 

5. I need you to endorse the back of the check you want to cash.

The synonym of the underlined word above is..

a. refuse

b. approve

c. consider

d. think

e. despise

 

6. From the text above, we can know that Surya is a…

a. manager

b. customer service

c. teller

d. back office

e. marketing

 

7. Sam: My car won’t start.

     Ana: ………

a. May I help you? I know about car.

b. May I help you? I know about construction.

c. May I help you? I know about electricity.

d. May I help you? I know about bicycle.

e. May I help you? I know about house.

 

8. Liz: I’m very thirsty.

     May: ………..

a. Should I bring you a bottle of sauce?

b. Should I bring you a bowl of noodles?

c. Should I bring you a glass of orange juice?

d. Should I bring you a can of soup?

e. Should I bring you a plate of rice

 

9. Upa: I have a lot of things to do. I’m confused which one to do first.

     Ipo: ………..

a. What can I do for you?

b. Where should we go?

c. When can you do that?

d. How are you?

e. Who are you?

 

10. Tourist : Good morning. Would you mind telling me the way to ABC Hospital?

     Someone : It is nearby. Can I give you a ride?

The underlined expression shows ….

a. the tourist offers some help

b. the tourist accepts some help

c. the tourist asks for help

d. Someone offers some help

e. Someone accept the help